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Credit Process Digitization

End-to-end Credit Life Cycle Automation


Credit is at the heart of most customer relationships and digitizing it offers significant advantages to banks and credit unions alike. Successful transformations enhance revenue growth and achieve significant cost savings.

Lending institutions are often weighed down by manual processes or too rigid legacy systems. BBA's agile team establishes the parameters of the transformation, determines the target IT architecture, and implements the solution. Our domain experts and software engineers team up to automate credit processes for all aspects of the credit lifecycle, across different segments and asset classes.

The main elements of our assistance are as follows:

  • Defining a credit-risk strategy-based risk appetite and overall risk-return profile.
  • Designing credit lifecycle processes to improve operational efficiency and the accuracy of credit decisions.
  • Developing Basel II/III–compliant credit origination and pricing processes and tools (including obligor and facility scoring systems).
  • Improving credit monitoring and business reporting at both the deal level and the portfolio level.
  • Refining the loss-mitigation techniques, using an early warning system, with a focus on covenant compliance and collateral valuation.
  • Implementing asset distribution and loan securitization.
  • Rolling out end-to-end credit process automation software.

By automating key processes, BBA's team helps clients speed up loan application and processing without sacrificing the quality of business decision-making. The key benefits of working with BBA are:

  • Gain a competitive advantage through enhanced customer satisfaction.
  • Increase origination volume and turnaround times.
  • Optimize performance by raising transparency, flexibility, and consistency.
  • Enhance risk assessment by providing credit risk managers with a single consolidated view.
  • Reduce operational risk by introducing a single version of the truth, thereby reducing manual processing, and bringing tighter integrity to documents and data.
  • Adhere to regulatory requirements in terms of processes, risk assessments and portfolio management



While the challenges in digital-lending transformations are formidable and the path to ultimate success can be bumpy, experience proves that the efforts expended are more than fully repaid in competitiveness and profitability. Success means much faster credit decisions, with customers getting cash up to 80 percent sooner, lower costs, with 30 to 50 percent less time spent on decision making, and better-quality risk decisions, which translate into greater profitability down the road.

Here are the guiding elements of the roadmap design that we recommend:

  • Current State Analysis: Current state analysis helps us measure the lead and approval times in the credit process (touch time, time to cash, and time to yes/no). It also helps identify the target state and potential pain points of the credit journey.
  • Target State for Automation: To establish the target state, BBA considers factors such as material gains, ease of eliminating pain points, and overall complexity in execution. Supported by compelling value analysis and clear performance targets, BBA's team of experts defines goals to motivate real progress.
  • Benchmarking: BBA's proprietary research database helps develop performance benchmarks based on leading banks' automation journeys and lending practices. The innovative ideas often become the foundation of a high-level blueprint for our clients’ credit journeys.


The Corporate Lending Automation (CLA) solution brings powerful functionality to lenders and is designed to effectively automate and manage the credit management value chain for commercial, mid-market, and corporate asset classes. It streamlines the entire credit lifecycle from client onboarding to facility sanctioning, all the way through to origination, adjudication, rating, approval, administration, and disbursement, and post-disbursement performance monitoring, including covenants compliance.

Corporate Lending Automation is developed to handle an unlimited number of funded and unfunded products and can host complex facility structures, offering obligor and facility loss rating functionality, integrated with a risk-based pricing engine.

To more effectively manage credit risk, BBA's solution automates limit-setting using a risk-based limits framework and also interfaces with the core banking system for on-going limits monitoring and escalates if there is a limit breach.

In addition, portfolio concentration limits, e.g., sector, country, a related party, and large exposure limits are also managed in real-time.

At origination and through the life of a loan, CLA’s Collateral Management module supports the creation and administration of collateral files, their initial valuations, subsequent valuations, and terminal value in the event of default. All aspects of collateral management are addressed, including several advanced features, such as workflow design and interface with back-office operations.


Retail/Small Business Lending Automation (RSLA) brings together a powerful workflow and rules-based engine to automate and fully control the activities related to the processing of residential mortgages, HELOCs, credit cards, automotive and small business loans.

RSLA provides our clients with a platform to exploit the latent demand for credit by:

  • Implementing credit scoring.
  • Designing scalable credit processes.
  • Re-engineering the process to align costs with risks.

Our clients are able to push differentiation and develop capabilities to capture a disproportionate share of high-value customers.


Collection & Provisioning Workflow Automation is a solution for creating and managing recovery and collection processes. As soon as default is signaled, remedial workflows are triggered for doubtful and non-performing credits, with a transfer of the relevant data for recovery actions.

Finally, the loss data can also be collected for the development and refinement of LGD and recovery models.


Each quarter, we review the public financials of leading Canadian credit unions, diagnosing the state of the credit union industry, and illustrating the leading practices and characteristics of industry winners. To receive a copy of our perspective, email us.